OVERVIEW

As a general rule, we do not accept returns or offer refunds for items purchased from us. Please consider this before placing an order. Any exceptions must be expressly agreed in writing and signed by both parties. For such agreed exceptions, a 30-day return period applies from the date of purchase. After 30 days from your purchase, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return.

SECTION 1 - REFUNDS (IF APPLICABLE)

A 25% restocking fee is deducted from all refunds. Once we have received and inspected your returned item, we will notify you by email of its receipt and whether your refund has been approved or rejected. If approved, your refund will be processed using your original payment method, less the 25% restocking fee. Please allow time for the refund to be processed and credited.

SECTION 2 - EXCHANGES (IF APPLICABLE)

We only replace items that are defective or damaged. If you need to exchange an item for the same product, email us at info@remot.eu and send the item to: EUROMOTORS s.r.o., Letistna 5662, 929 01 Dunajská Streda, Slovakia.

SECTION 3 - RETURNS AND SHIPPING COSTS

To return your product, send it to: EUROMOTORS s.r.o., Letistna 5662, 929 01 Dunajská Streda, Slovakia. You are responsible for the return shipping costs. Original delivery charges are non-refundable. If our company has paid the return shipping costs on your behalf, these costs will be deducted from your approved refund.

For items valued at more than EUR 75, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

SECTION 4 - SHIPMENT INSPECTION AND TRANSPORT DAMAGE

Important – Please Check Your Shipment Upon Delivery

When receiving your package, please carefully check the condition of the parcel before signing for the delivery.

If you notice any visible damage, tears, dents, or other signs that the package may have been damaged during transport, please report this to the courier immediately and make sure that the damage is noted by the courier on the delivery receipt before you sign for the shipment.

Please note that, in the event that the goods inside the package are damaged or items are missing, we can only accept a claim if the visible damage to the package was reported and officially noted by the courier at the time of delivery.

CORE RETURN CONDITIONS

• Cores must be returned in their last-used condition, with normal signs of wear and tear. They may be inoperable but must be suitable for remanufacturing.
• The part number identification plate and all components must be present. The housing must be undamaged, and the degree of oxidation must allow remanufacturing to an acceptable standard.
• We only accept original vehicle manufacturer parts or original equipment parts as cores. Aftermarket parts are not accepted.
• We may reject parts with damaged or cracked castings, any previous deformation, unprofessional repairs, welding, gluing, machining, or signs of thermal shock. Depending on an individual assessment by our team, we may offer a reduced core value.
• Compressor cores cannot be accepted if the crankcase, connecting rod, or crankshaft is damaged.
• For electropneumatic valves, if standard diagnostic communication cannot be established with the electronic unit, we cannot accept the core or credit the previously paid core surcharge.